Complaints
We take all complaints seriously and are committed to resolving them fairly and promptly.
How to Make a Complaint
If you have a complaint about our service, please contact us using one of the following methods:
Post
UK Leadtech Limited
Bickland House
Bickland Water Road
Falmouth, Cornwall
TR11 4SB
What to Include in Your Complaint
To help us resolve your complaint quickly, please include:
- Your full name and contact details
- Your loan application reference number (if applicable)
- A clear description of your complaint
- What outcome you are seeking
- Any relevant documentation
Our Complaints Process
Step 1: Acknowledgment
We will acknowledge your complaint within 5 working days of receipt.
Step 2: Investigation
We will investigate your complaint thoroughly and aim to provide a response within 8 weeks.
Step 3: Resolution
We will provide you with a final response explaining our findings and any actions we will take.
Financial Ombudsman Service
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Complaints About Lenders
If your complaint is about a lender that we matched you with, you should contact the lender directly in the first instance. However, we are happy to assist you with this process.
If you are not satisfied with the lender's response, you can also refer your complaint to the Financial Ombudsman Service.